Joyce M. Covatto
President/CEO
Joyce M. Covatto is President and Chief Executive Officer of Agility Marketing Group, a nationally recognized contact center founded in 1985. Covatto oversees the strategic direction of the organization and is primarily responsible for its growth, development, and profitability. Covatto assumed total responsibilities for Agility in February of 1990. She has used her extensive experience in the contact center industry to grow the organization and shape its mission to best service the needs of clients.

Covatto serves on the boards of the Erie Regional Chamber and Growth Partnership and Villa Maria Academy/Cathedral Preparatory schools. She previously served on the boards of the Visiting Nurses Association, Saint George School, and the Ophelia Project. Covatto is a Gannon University graduate, holding a Bachelor of Science Degree in Business Management.

Joseph A. DiFuccia
Executive Vice President
Joseph DiFuccia is Executive Vice President of Agility Marketing Group. For over 20 years, he has played an integral part of the development and growth of the organization. His primary role focuses on overseeing contact center and Human Resource strategies. Utilizing his degree of study, which concentrated in organizational psychology and mathematics, he provides a tactical approach to management, guiding all areas of the organization. Prior to joining Agility, DiFuccia was a Captain in the United States Army and served as a Cavalry Officer in U.S. and overseas locations.

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